Runbook 02 — Third-Party Risk Assessment & Vendor Onboarding
Runbook Information
Section titled “Runbook Information”| Item | Details |
|---|---|
| Runbook | 02 — Third-Party Risk Assessment & Vendor Onboarding |
| Module | 01 — GRC Fundamentals |
| Difficulty | Intermediate |
| Estimated Time | 90–120 Minutes |
| Primary Role | GRC Analyst / Third-Party Risk Analyst |
| Supporting Roles | Procurement, Legal, Privacy, Security, Business Owner |
| Primary Output | Vendor Risk Assessment & Approval Record |
| Runbook Type | Third-Party Risk Management |
Purpose
Section titled “Purpose”This runbook provides a repeatable process for assessing and onboarding third parties such as:
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SaaS providers.
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Cloud providers.
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Managed service providers.
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Contractors.
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Consultants.
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Software vendors.
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Data processors.
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Payment providers.
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Security vendors.
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Business partners.
The objective is to ensure that no significant third party begins processing sensitive information, accessing systems, or supporting critical business services without an appropriate level of risk assessment and approval.
The core principle is:
The depth of third-party due diligence should be proportional to the risk introduced by the relationship.
Runbook Outcomes
Section titled “Runbook Outcomes”By following this runbook, the GRC team should produce:
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Vendor intake record.
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Business owner confirmation.
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Data classification.
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Business criticality assessment.
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Inherent vendor risk score.
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Vendor risk tier.
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Due diligence requirements.
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Security assessment.
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Assurance-document review.
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Vendor findings.
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Residual risk rating.
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Contractual security requirements.
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Risk decision.
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Approval record.
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Remediation plan.
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Ongoing monitoring schedule.
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Reassessment schedule.
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Offboarding requirements.
Operational Workflow
Section titled “Operational Workflow”Business Need ↓Vendor Intake ↓Business Owner ↓Data Classification ↓Business Criticality ↓Inherent Risk Assessment ↓Vendor Tiering ↓Due Diligence ↓Security Questionnaire ↓Assurance Evidence ↓Findings ↓Residual Risk ↓Contract Review ↓Risk Decision ↓Approval ↓Onboarding ↓Monitoring ↓Reassessment ↓OffboardingPhase 1 — Vendor Intake
Section titled “Phase 1 — Vendor Intake”Step 1 — Receive the Vendor Request
Section titled “Step 1 — Receive the Vendor Request”Every assessment should begin with a documented business request.
Record:
Vendor Name
Requested Service
Business Owner
Business Unit
Business Justification
Expected Contract Date
Expected Go-Live DateAvoid beginning the assessment using only an email such as:
We need this vendor approved today.
The relationship should be formally recorded.
Step 2 — Confirm the Business Owner
Section titled “Step 2 — Confirm the Business Owner”Every vendor must have an internal owner.
The business owner should understand:
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Why the vendor is needed.
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Which process it supports.
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What data will be shared.
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Which users will use the service.
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How important the service is.
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What happens if the vendor fails.
Example:
Vendor:CloudCollab
Business Owner:Director of Customer OperationsGRC owns the assessment process.
The business owner owns the business relationship and associated business risk.
Step 3 — Record Vendor Service Details
Section titled “Step 3 — Record Vendor Service Details”Document:
| Field | Example |
|---|---|
| Service | SaaS Collaboration |
| Hosting | Vendor Managed |
| Users | 1,500 |
| SSO | Yes |
| API Integration | Yes |
| Production Access | No |
| Sensitive Data | Yes |
| Subprocessors | Yes |
This establishes assessment context.
Phase 2 — Understand Data and Access
Section titled “Phase 2 — Understand Data and Access”Step 4 — Identify Data Processed
Section titled “Step 4 — Identify Data Processed”Ask:
Will the vendor process:
Customer Data?
Employee Data?
Financial Data?
Authentication Data?
Source Code?
Confidential Documents?
Regulated Data?
Payment Data?Document all applicable categories.
Step 5 — Determine Data Classification
Section titled “Step 5 — Determine Data Classification”Use the organization’s classification model.
Example:
Public
Internal
Confidential
RestrictedHigher data sensitivity generally increases vendor risk.
Step 6 — Identify System Access
Section titled “Step 6 — Identify System Access”Determine whether the vendor will receive:
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Corporate accounts.
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Network access.
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VPN access.
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Production access.
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Privileged access.
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API credentials.
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Service accounts.
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Customer-facing access.
Example:
Vendor:Managed Database Provider
Access:Privileged production support
Result:Higher Inherent RiskStep 7 — Understand Data Flow
Section titled “Step 7 — Understand Data Flow”Document:
Enterprise ↓Vendor ↓Vendor Systems ↓SubprocessorsWhere relevant identify:
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Data storage locations.
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Processing locations.
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Backup locations.
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Support locations.
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Subprocessor locations.
This is particularly important for privacy and regulatory requirements.
Phase 3 — Determine Business Criticality
Section titled “Phase 3 — Determine Business Criticality”Step 8 — Assess Service Criticality
Section titled “Step 8 — Assess Service Criticality”Ask:
What happens if the vendor becomes unavailable?
Potential impact:
No Material Impact
Minor Productivity Loss
Department Disruption
Critical Business Service Failure
Customer Service OutageUse a consistent criticality scale.
Step 9 — Consider Replacement Difficulty
Section titled “Step 9 — Consider Replacement Difficulty”Assess:
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Are alternatives readily available?
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Can the service be replaced quickly?
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Is significant integration required?
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Is there data lock-in?
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Is migration complex?
A vendor may become operationally critical even if it does not process highly sensitive information.
Step 10 — Identify Regulatory Impact
Section titled “Step 10 — Identify Regulatory Impact”Determine whether the service involves:
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Privacy obligations.
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Payment processing.
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Financial reporting.
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Healthcare information.
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Customer contractual commitments.
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Data residency.
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Regulated business functions.
Where legal interpretation is required, involve Legal or Compliance.
Phase 4 — Perform Inherent Risk Assessment
Section titled “Phase 4 — Perform Inherent Risk Assessment”Step 11 — Score Inherent Risk
Section titled “Step 11 — Score Inherent Risk”Assess the relationship before considering vendor controls.
Possible factors:
Data Sensitivity
Business Criticality
System Access
Privileged Access
User Population
Integration Complexity
Regulatory Impact
Subprocessor DependencyExample scoring:
| Factor | Score |
|---|---|
| Data Sensitivity | 4 |
| Business Criticality | 4 |
| System Access | 3 |
| Regulatory Impact | 3 |
| Subprocessor Dependency | 4 |
Step 12 — Calculate the Result
Section titled “Step 12 — Calculate the Result”Use the organization’s documented methodology.
Example:
Total Score:18Possible classification:
Tier 1 — Critical
Tier 2 — High
Tier 3 — Moderate
Tier 4 — LowDo not alter the tier because the business wants faster approval.
Phase 5 — Assign the Vendor Risk Tier
Section titled “Phase 5 — Assign the Vendor Risk Tier”Step 13 — Tier 1 — Critical
Section titled “Step 13 — Tier 1 — Critical”Typical characteristics:
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Sensitive or regulated data.
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Critical business service.
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Privileged access.
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Significant customer impact.
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Difficult replacement.
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High operational dependency.
Required assessment may include:
Full Questionnaire
SOC 2 Review
ISO Review
Penetration-Test Review
BCP / DR Review
Privacy Assessment
Subprocessor Review
Contract Review
Enhanced MonitoringStep 14 — Tier 2 — High
Section titled “Step 14 — Tier 2 — High”May require:
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Full questionnaire.
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Relevant assurance documents.
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Security evidence.
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Contract review.
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Annual reassessment.
Step 15 — Tier 3 — Moderate
Section titled “Step 15 — Tier 3 — Moderate”May require:
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Shorter questionnaire.
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Selected evidence.
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Basic security review.
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Periodic reassessment.
Step 16 — Tier 4 — Low
Section titled “Step 16 — Tier 4 — Low”May require:
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Basic intake.
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Sanctions or business checks where applicable.
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Minimal security review.
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Event-driven reassessment.
The goal is scalability.
Phase 6 — Define Due Diligence Requirements
Section titled “Phase 6 — Define Due Diligence Requirements”Step 17 — Create the Assessment Checklist
Section titled “Step 17 — Create the Assessment Checklist”For high-risk vendors, request as applicable:
Security Questionnaire
SOC 2 Type II
ISO/IEC 27001 Certificate
Penetration-Test Summary
Incident Response Information
Business Continuity Information
Privacy Documentation
Subprocessor List
Data Flow Information
Security PoliciesDo not ask for every artifact from every vendor.
Step 18 — Set Due Dates
Section titled “Step 18 — Set Due Dates”Record:
| Request | Owner | Due | Status |
|---|---|---|---|
| Questionnaire | Vendor | Aug 10 | Open |
| SOC 2 | Vendor | Aug 10 | Received |
| ISO Certificate | Vendor | Aug 10 | Received |
| Pentest | Vendor | Aug 15 | Open |
Track requests centrally.
Phase 7 — Security Questionnaire Review
Section titled “Phase 7 — Security Questionnaire Review”Step 19 — Review Security Domains
Section titled “Step 19 — Review Security Domains”Assess:
Security Governance
IAM
Encryption
Vulnerability Management
Secure Development
Logging & Monitoring
Incident Response
Business Continuity
Privacy
Third-Party ManagementStep 20 — Validate Significant Responses
Section titled “Step 20 — Validate Significant Responses”Questionnaire response:
MFA is implemented.
Ask:
For all users?
For administrators?
Any exclusions?
Which authentication methods?
How is coverage monitored?For critical controls, request evidence.
Step 21 — Identify Unsupported Assertions
Section titled “Step 21 — Identify Unsupported Assertions”Example:
Vendor Response:Annual penetration testing = Yes
Evidence:NoneResult:
UnverifiedDo not mark a control effective without reasonable support.
Phase 8 — Review SOC Reports
Section titled “Phase 8 — Review SOC Reports”Step 22 — Confirm Report Type
Section titled “Step 22 — Confirm Report Type”Record:
SOC 1 or SOC 2?
Type I or Type II?
Reporting Period?
Service Scope?For security assurance, a relevant SOC 2 Type II report may provide significant information.
Step 23 — Review Scope
Section titled “Step 23 — Review Scope”Confirm that the actual service being purchased is included.
A SOC report covering:
Vendor Payroll Platformdoes not necessarily provide assurance over:
Vendor Cloud Security ProductScope matters.
Step 24 — Review Auditor Opinion
Section titled “Step 24 — Review Auditor Opinion”Identify whether the opinion is:
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Unmodified.
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Qualified.
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Adverse, where applicable.
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Otherwise modified.
Understand the reason for any modification.
Step 25 — Review Exceptions
Section titled “Step 25 — Review Exceptions”Create a list:
| Exception | Impact | Vendor Response |
|---|---|---|
| MFA gap | High | Remediation |
| Late access removal | Medium | Closed |
Determine whether exceptions are relevant to your use of the service.
Step 26 — Review CUECs
Section titled “Step 26 — Review CUECs”Identify Complementary User Entity Controls.
Example:
Vendor Provides:SSO Capability
Customer Must:Enable SSOCreate internal onboarding requirements from these responsibilities.
Step 27 — Review Subservice Organizations
Section titled “Step 27 — Review Subservice Organizations”Determine whether significant fourth parties are:
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Included.
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Carved out.
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Relevant to your service.
Document major dependencies.
Phase 9 — Review ISO Certification
Section titled “Phase 9 — Review ISO Certification”Step 28 — Validate Certificate
Section titled “Step 28 — Validate Certificate”Check:
Organization Name
Certification Standard
Certification Body
Scope
Issue Date
Expiration Date
Locations / ServicesStep 29 — Review Scope Relevance
Section titled “Step 29 — Review Scope Relevance”Ask:
Does the certification actually cover the service we are purchasing?
If not, do not treat the certificate as sufficient assurance.
Step 30 — Record Expiration
Section titled “Step 30 — Record Expiration”Set a future monitoring reminder in the vendor record.
Expired certifications should trigger review.
Phase 10 — Review Penetration-Test Evidence
Section titled “Phase 10 — Review Penetration-Test Evidence”Step 31 — Review Testing Details
Section titled “Step 31 — Review Testing Details”Confirm:
Testing Date
Scope
Tester
Critical Findings
High Findings
Remediation Status
RetestingStep 32 — Assess Freshness
Section titled “Step 32 — Assess Freshness”A penetration test several years old may provide limited assurance for a rapidly changing SaaS environment.
Determine whether current testing is required.
Step 33 — Avoid Excessive Sensitive Detail
Section titled “Step 33 — Avoid Excessive Sensitive Detail”You may not need:
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Exploit code.
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Exact vulnerability locations.
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Credentials.
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Full technical report.
A suitable executive or assurance summary may be sufficient for TPRM.
Phase 11 — Review Identity & Access Management
Section titled “Phase 11 — Review Identity & Access Management”Step 34 — Assess Vendor Workforce IAM
Section titled “Step 34 — Assess Vendor Workforce IAM”Review:
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MFA.
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Privileged access.
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Joiner/Mover/Leaver process.
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Access reviews.
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Password controls.
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Service accounts.
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Privileged monitoring.
Step 35 — Assess Customer IAM Capabilities
Section titled “Step 35 — Assess Customer IAM Capabilities”Determine whether the service supports:
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SSO.
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Federation.
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MFA.
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Role-based access.
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SCIM.
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Session controls.
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Audit logs.
Create onboarding requirements where appropriate.
Phase 12 — Review Data Protection
Section titled “Phase 12 — Review Data Protection”Step 36 — Assess Encryption
Section titled “Step 36 — Assess Encryption”Confirm:
Encryption in Transit
Encryption at Rest
Key Management
Backup EncryptionStep 37 — Review Retention
Section titled “Step 37 — Review Retention”Ask:
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How long is data retained?
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Can NorthStar define retention?
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Are backups included?
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What happens after termination?
Step 38 — Review Data Deletion
Section titled “Step 38 — Review Data Deletion”Determine:
How deletion is requested.
How long deletion takes.
Whether backups are handled.
Whether deletion can be certified.Contractual requirements should reflect this.
Phase 13 — Review Vulnerability Management
Section titled “Phase 13 — Review Vulnerability Management”Step 39 — Assess
Section titled “Step 39 — Assess”Review:
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Scan frequency.
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Patch process.
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Critical remediation targets.
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External attack-surface monitoring.
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Dependency scanning.
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Secure coding.
Identify gaps based on risk.
Phase 14 — Review Logging and Monitoring
Section titled “Phase 14 — Review Logging and Monitoring”Step 40 — Evaluate Security Monitoring
Section titled “Step 40 — Evaluate Security Monitoring”Review:
Centralized Logging
SIEM
SOC Monitoring
Privileged Activity Monitoring
Alerting
Log RetentionAlso determine what logs are available to NorthStar.
Phase 15 — Review Incident Response
Section titled “Phase 15 — Review Incident Response”Step 41 — Evaluate Vendor IR
Section titled “Step 41 — Evaluate Vendor IR”Review:
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Incident response plan.
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Response team.
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Exercises.
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Customer communication.
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Forensic capability.
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Lessons learned.
Step 42 — Compare Notification Requirement
Section titled “Step 42 — Compare Notification Requirement”Vendor:
72 HoursEnterprise requirement:
24 HoursThis creates a contractual issue requiring resolution.
Phase 16 — Review Business Continuity
Section titled “Phase 16 — Review Business Continuity”Step 43 — Review Resilience
Section titled “Step 43 — Review Resilience”Assess:
BCP
DR Plan
RTO
RPO
Backup
Recovery Testing
Service RedundancyStep 44 — Compare With Business Requirements
Section titled “Step 44 — Compare With Business Requirements”Example:
Business RTO:4 Hours
Vendor RTO:8 HoursThis is a business-risk decision, not just a security observation.
Phase 17 — Review Fourth Parties
Section titled “Phase 17 — Review Fourth Parties”Step 45 — Identify Critical Subprocessors
Section titled “Step 45 — Identify Critical Subprocessors”Ask:
Which cloud provider?
Which support provider?
Which payment provider?
Which analytics provider?
Which email provider?Focus on material dependencies.
Step 46 — Evaluate Vendor Oversight
Section titled “Step 46 — Evaluate Vendor Oversight”Determine whether the vendor:
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Performs due diligence.
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Maintains supplier inventory.
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Tracks high-risk suppliers.
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Includes contractual requirements.
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Monitors critical dependencies.
Your organization generally cannot directly assess every fourth party.
Phase 18 — Document Findings
Section titled “Phase 18 — Document Findings”Step 47 — Create the Findings Register
Section titled “Step 47 — Create the Findings Register”Use:
Finding ID
Domain
Finding
Evidence
Severity
Risk
Recommendation
Vendor Owner
Target Date
StatusStep 48 — Write Clear Findings
Section titled “Step 48 — Write Clear Findings”Weak:
MFA IssueStrong:
One legacy privileged administrative account is not protected by MFA, increasing the risk of unauthorized privileged access if credentials are compromised.
Step 49 — Assign Severity
Section titled “Step 49 — Assign Severity”Consider:
Control Weakness
Data Sensitivity
Business Criticality
Threat Exposure
Compensating Controls
Duration
ScopeSeverity should be risk based.
Phase 19 — Evaluate Vendor Responses
Section titled “Phase 19 — Evaluate Vendor Responses”Step 50 — Review Remediation Commitments
Section titled “Step 50 — Review Remediation Commitments”Vendor response:
We plan to resolve this soon.
Insufficient.
Better:
Action:Enable MFA for legacy administrator.
Owner:Vendor IAM Team
Target:30 September 2026
Evidence:Updated configuration reportRequire specific commitments for material findings.
Step 51 — Evaluate Compensating Controls
Section titled “Step 51 — Evaluate Compensating Controls”If the vendor cannot immediately fix a gap:
Primary Control Missing ↓Compensating Control ↓Residual RiskAssess whether the alternative meaningfully reduces the same risk.
Phase 20 — Determine Residual Risk
Section titled “Phase 20 — Determine Residual Risk”Step 52 — Consider the Control Environment
Section titled “Step 52 — Consider the Control Environment”Start with inherent risk.
Then consider:
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Security controls.
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Assurance quality.
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Open findings.
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Compensating controls.
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Contractual protections.
Inherent Vendor Risk ↓Vendor Controls ↓Assurance Evidence ↓Open Findings ↓Residual RiskStep 53 — Assign Residual Risk
Section titled “Step 53 — Assign Residual Risk”Possible ratings:
Low
Moderate
High
CriticalDocument the rationale.
Example:
Residual Risk:High
Reason:Strong overall security program but four unresolved high-risk issues affecting privileged access, resilience, and incident notification.Phase 21 — Determine the Risk Decision
Section titled “Phase 21 — Determine the Risk Decision”Step 54 — Select an Outcome
Section titled “Step 54 — Select an Outcome”Use:
Approve
Approve With Conditions
Escalate for Risk Acceptance
RejectStep 55 — Approve
Section titled “Step 55 — Approve”Appropriate where:
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Residual risk is acceptable.
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Required controls are in place.
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Contract requirements are satisfied.
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No material unresolved issues exist.
Step 56 — Approve With Conditions
Section titled “Step 56 — Approve With Conditions”Appropriate where:
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Vendor is needed.
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Residual risk is manageable.
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Remediation can occur within defined timeframes.
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Pre-go-live issues are addressed.
Example:
Decision:Approve With ConditionsStep 57 — Escalate for Risk Acceptance
Section titled “Step 57 — Escalate for Risk Acceptance”Use where residual risk exceeds standard tolerance but business leadership seeks to proceed.
Record:
Risk
Business Justification
Compensating Controls
Approver
Expiration Date
Review DateStep 58 — Reject
Section titled “Step 58 — Reject”Reject or pause onboarding where risk is unacceptable.
Examples:
No meaningful security program
Critical unresolved vulnerabilities
Refusal to meet incident requirements
Severe assurance gaps
Unacceptable regulatory exposureRejection should be evidence based.
Phase 22 — Contractual Security Review
Section titled “Phase 22 — Contractual Security Review”Step 59 — Map Findings to Contract Terms
Section titled “Step 59 — Map Findings to Contract Terms”Contract requirements may include:
Security Controls
MFA
Encryption
Incident Notification
Data Location
Retention
Deletion
Subprocessors
BCP / DR
Audit Rights
Vulnerability ManagementStep 60 — Involve Legal
Section titled “Step 60 — Involve Legal”GRC identifies security requirements.
Legal determines appropriate contractual language and legal acceptability.
Do not treat security analysts as legal counsel.
Phase 23 — Pre-Go-Live Approval Gate
Section titled “Phase 23 — Pre-Go-Live Approval Gate”Step 61 — Define Mandatory Preconditions
Section titled “Step 61 — Define Mandatory Preconditions”Example:
Before Go-Live:
Contract Executed
Security Approval Complete
Privacy Approval Complete
SSO Configured
MFA Configured
Critical Findings Resolved
Required Exceptions ApprovedDo not allow onboarding to bypass mandatory approval gates.
Phase 24 — Vendor Onboarding
Section titled “Phase 24 — Vendor Onboarding”Step 62 — Configure Customer Security Controls
Section titled “Step 62 — Configure Customer Security Controls”Examples:
Enable SSO
Enforce MFA
Configure RBAC
Disable Local Authentication Where Appropriate
Create Admin Roles
Enable Audit Logs
Secure API CredentialsStep 63 — Apply Least Privilege
Section titled “Step 63 — Apply Least Privilege”Grant only required:
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User access.
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Administrative access.
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API permissions.
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Integration scopes.
Avoid default broad permissions.
Step 64 — Record Final Onboarding
Section titled “Step 64 — Record Final Onboarding”Update vendor inventory:
Status:Active
Tier:Tier 1
Risk:High
Approval:Conditional
Next Review:August 2027Phase 25 — Track Open Vendor Findings
Section titled “Phase 25 — Track Open Vendor Findings”Step 65 — Create Remediation Tracker
Section titled “Step 65 — Create Remediation Tracker”| ID | Finding | Owner | Due | Status |
|---|---|---|---|---|
| TPR-001 | MFA Gap | Vendor | Sep 30 | Open |
| TPR-002 | DR Test | Vendor | Nov 30 | In Progress |
Step 66 — Review Material Findings
Section titled “Step 66 — Review Material Findings”For critical/high-risk vendors:
Monthly or Quarterlydepending on severity.
Step 67 — Validate Closure
Section titled “Step 67 — Validate Closure”Vendor states:
Fixed.
Request appropriate evidence.
For example:
Updated SOC evidence
Configuration evidence
Updated penetration test
DR test report
Contract amendmentValidate before closure.
Phase 26 — Ongoing Monitoring
Section titled “Phase 26 — Ongoing Monitoring”Step 68 — Monitor the Relationship
Section titled “Step 68 — Monitor the Relationship”Monitor for:
Security Incidents
Breach Notifications
Certification Expiration
Service Outages
Acquisitions
Material Subprocessor Changes
Regulatory Actions
Critical FindingsHigh-risk vendors require stronger monitoring.
Step 69 — Record Monitoring Events
Section titled “Step 69 — Record Monitoring Events”Example:
Vendor:CloudCollab
Event:Major cloud outage
Date:15 October 2026
Impact:4-hour service disruption
Action:Resilience risk reassessmentMonitoring should feed into risk management.
Phase 27 — Periodic Reassessment
Section titled “Phase 27 — Periodic Reassessment”Step 70 — Set Frequency
Section titled “Step 70 — Set Frequency”Example:
| Vendor Tier | Review Frequency |
|---|---|
| Tier 1 | Annual |
| Tier 2 | Annual |
| Tier 3 | Every 2 Years |
| Tier 4 | Event Driven |
Adjust according to organizational methodology.
Step 71 — Refresh Evidence
Section titled “Step 71 — Refresh Evidence”At reassessment, update:
Questionnaire
SOC Report
ISO Certificate
Pentest
BCP / DR Evidence
Subprocessor List
Open FindingsDo not simply copy last year’s assessment.
Phase 28 — Trigger-Based Reassessment
Section titled “Phase 28 — Trigger-Based Reassessment”Step 72 — Reassess After Material Events
Section titled “Step 72 — Reassess After Material Events”Examples:
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Security breach.
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Material outage.
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New service.
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Increased data sensitivity.
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New privileged access.
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Major acquisition.
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Architecture change.
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New subprocessor.
-
Regulatory change.
The risk profile may change before the scheduled review.
Phase 29 — Risk Tier Changes
Section titled “Phase 29 — Risk Tier Changes”Step 73 — Recalculate Inherent Risk
Section titled “Step 73 — Recalculate Inherent Risk”Example:
Original use:
Internal CollaborationLater:
Customer Financial Data AddedVendor risk may change from:
Tier 3to:
Tier 1Assessment requirements should increase accordingly.
Phase 30 — Vendor Incident Response
Section titled “Phase 30 — Vendor Incident Response”Step 74 — Receive Incident Notification
Section titled “Step 74 — Receive Incident Notification”When a vendor incident occurs:
Vendor Notification ↓Determine Exposure ↓Security ↓Privacy ↓Legal ↓Business OwnerCoordinate quickly.
Step 75 — Determine Impact
Section titled “Step 75 — Determine Impact”Ask:
Was our data affected?
Were our accounts affected?
Which systems?
Which users?
When did the incident begin?
Is the threat contained?
What actions must we take?Step 76 — Reassess Vendor Risk
Section titled “Step 76 — Reassess Vendor Risk”Significant incidents may:
Increase Residual Risk
Create Findings
Trigger Contractual Rights
Require Executive EscalationTrack vendor remediation.
Phase 31 — Vendor Offboarding
Section titled “Phase 31 — Vendor Offboarding”Step 77 — Initiate Offboarding
Section titled “Step 77 — Initiate Offboarding”Trigger when:
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Contract ends.
-
Vendor is replaced.
-
Relationship terminated.
-
Business service no longer required.
Step 78 — Remove Access
Section titled “Step 78 — Remove Access”Verify:
SSO Disabled
Vendor Accounts Disabled
API Credentials Revoked
Tokens Revoked
VPN Removed
Privileged Access RemovedStep 79 — Recover or Delete Data
Section titled “Step 79 — Recover or Delete Data”Confirm:
Required Data Exported
Vendor Data Deleted
Backups Addressed
Deletion ConfirmedContractual requirements should support this.
Step 80 — Remove Integrations
Section titled “Step 80 — Remove Integrations”Verify:
Webhooks
APIs
SCIM
Service Accounts
Network Connectionsare removed.
Step 81 — Update Inventory
Section titled “Step 81 — Update Inventory”Set:
Status:Terminated
Termination Date:Recorded
Data Deletion:Confirmed
Access Removal:ConfirmedThe third-party lifecycle is now complete.
Phase 32 — TPRM Evidence Management
Section titled “Phase 32 — TPRM Evidence Management”Step 82 — Maintain Vendor Evidence
Section titled “Step 82 — Maintain Vendor Evidence”Suggested structure:
Vendor│├── Intake├── Questionnaire├── SOC├── ISO├── Pentest├── Privacy├── BCP├── Contract├── Findings└── ApprovalEvidence should be centrally controlled.
Step 83 — Apply Evidence Retention
Section titled “Step 83 — Apply Evidence Retention”Retention should align with:
-
Contract requirements.
-
Audit needs.
-
Regulatory obligations.
-
Corporate retention policy.
Protect sensitive vendor documentation.
Phase 33 — TPRM Metrics
Section titled “Phase 33 — TPRM Metrics”Step 84 — Track Program Metrics
Section titled “Step 84 — Track Program Metrics”Useful metrics:
Active Vendors
Critical Vendors
Assessments Pending
Assessments Overdue
High-Risk Findings
Expired Assurance Reports
Open Exceptions
Vendor IncidentsStep 85 — Build a Dashboard
Section titled “Step 85 — Build a Dashboard”Example:
| Metric | Result |
|---|---|
| Active Vendors | 510 |
| Tier 1 Vendors | 39 |
| Overdue Assessments | 14 |
| High Findings | 11 |
| Expired SOC Reports | 5 |
| Open Exceptions | 8 |
Metrics should support decisions.
Phase 34 — TPRM Key Risk Indicators
Section titled “Phase 34 — TPRM Key Risk Indicators”Potential KRIs:
Critical Vendors Without Current Assessment
Critical Vendors Without Current SOC / ISO
Overdue High-Risk Vendor Findings
Expired Vendor Exceptions
Material Vendor Incidents
Critical Vendors Without Tested BCPRising KRIs should trigger attention.
Phase 35 — Escalation Criteria
Section titled “Phase 35 — Escalation Criteria”Escalate when:
Critical Residual Risk
High Risk With No Remediation
Critical Finding Past Due
Vendor Refuses Security Requirement
Material Breach
Major Regulatory Concern
Critical Assurance Report ExceptionEscalation may involve:
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CISO.
-
CRO.
-
Legal.
-
Procurement leadership.
-
Business executive.
-
Risk committee.
Phase 36 — Conditional Approval Governance
Section titled “Phase 36 — Conditional Approval Governance”Conditional approvals should include:
Conditions
Owner
Due Date
Evidence
Risk Approver
ExpirationAvoid:
Approved for now.Conditional approval is a formal risk decision.
Phase 37 — Common Mistakes
Section titled “Phase 37 — Common Mistakes”Mistake 1 — Security Review After Purchase
Section titled “Mistake 1 — Security Review After Purchase”Assessment should occur before significant commitment where possible.
Mistake 2 — Same Questionnaire for Every Vendor
Section titled “Mistake 2 — Same Questionnaire for Every Vendor”Assessment depth should be risk based.
Mistake 3 — Treating Certifications as Automatic Approval
Section titled “Mistake 3 — Treating Certifications as Automatic Approval”Always check scope and relevance.
Mistake 4 — Ignoring SOC Exceptions
Section titled “Mistake 4 — Ignoring SOC Exceptions”Review exceptions and their impact.
Mistake 5 — Ignoring CUECs
Section titled “Mistake 5 — Ignoring CUECs”Customer responsibilities must become internal controls.
Mistake 6 — No Business Criticality Assessment
Section titled “Mistake 6 — No Business Criticality Assessment”Operational risk may be greater than data-security risk.
Mistake 7 — No Fourth-Party Consideration
Section titled “Mistake 7 — No Fourth-Party Consideration”Important dependencies may sit behind the vendor.
Mistake 8 — No Contractual Controls
Section titled “Mistake 8 — No Contractual Controls”Security expectations should be enforceable where appropriate.
Mistake 9 — Findings Without Tracking
Section titled “Mistake 9 — Findings Without Tracking”Every material finding requires ownership and status.
Mistake 10 — No Reassessment
Section titled “Mistake 10 — No Reassessment”Vendor posture changes.
Mistake 11 — No Offboarding
Section titled “Mistake 11 — No Offboarding”Old accounts and credentials can remain active.
Mistake 12 — GRC Owns Everything
Section titled “Mistake 12 — GRC Owns Everything”The business owns the relationship and risk. GRC coordinates and challenges.
Operational Checklist
Section titled “Operational Checklist”Vendor Intake
Section titled “Vendor Intake”-
Vendor request documented.
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Business owner identified.
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Service understood.
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User population documented.
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Integrations documented.
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Expected go-live documented.
Data & Access
Section titled “Data & Access”-
Data types identified.
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Data classification assigned.
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Data flow documented.
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System access identified.
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Privileged access identified.
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Subprocessors identified.
Risk Tiering
Section titled “Risk Tiering”-
Business criticality assessed.
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Regulatory impact assessed.
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Inherent risk calculated.
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Vendor tier assigned.
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Due diligence requirements determined.
Due Diligence
Section titled “Due Diligence”-
Questionnaire reviewed.
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Significant responses validated.
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SOC report reviewed.
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SOC scope verified.
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SOC exceptions reviewed.
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CUECs documented.
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ISO certificate validated.
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Penetration-test evidence reviewed.
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IAM assessed.
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Data protection assessed.
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Vulnerability management assessed.
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Incident response assessed.
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BCP / DR assessed.
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Fourth-party controls assessed.
Findings & Risk Decision
Section titled “Findings & Risk Decision”-
Findings documented.
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Severity assigned.
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Vendor responses obtained.
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Compensating controls evaluated.
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Residual risk assessed.
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Contract requirements defined.
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Approval outcome recorded.
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Required risk acceptance approved.
Onboarding
Section titled “Onboarding”-
Contract complete.
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Mandatory findings resolved.
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SSO configured.
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MFA configured.
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Least privilege applied.
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Logging enabled.
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Vendor inventory updated.
Monitoring
Section titled “Monitoring”-
Open findings tracked.
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Reassessment date established.
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Assurance expiration dates tracked.
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Incident monitoring established.
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Material change triggers defined.
Offboarding
Section titled “Offboarding”-
Accounts removed.
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Credentials revoked.
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Integrations removed.
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Data returned.
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Data deletion confirmed.
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Vendor inventory updated.
Quick Reference — Vendor Approval Decision Tree
Section titled “Quick Reference — Vendor Approval Decision Tree”Vendor Requested ↓Inherent Risk Assessment ↓Risk Tier ↓Required Due Diligence Complete? │ ├── No → Hold Assessment │ └── Yes ↓Material Findings? │ ├── No → Residual Risk Assessment │ └── Yes ↓Can Findings Be Remediated? │ ├── Yes → Conditional Approval │ └── No ↓Residual Risk Acceptable? │ ├── Yes → Risk Acceptance │ └── No → Reject / EscalateRunbook Deliverables
Section titled “Runbook Deliverables”A completed vendor assessment package should contain:
01 — Vendor Intake Record
02 — Data Classification & Data Flow
03 — Inherent Risk Assessment
04 — Vendor Tiering Record
05 — Due Diligence Checklist
06 — Security Questionnaire Review
07 — SOC Review
08 — ISO Review
09 — Penetration-Test Review
10 — Control Assessment
11 — Vendor Findings Register
12 — Residual Risk Assessment
13 — Contract Security Requirements
14 — Approval / Risk Acceptance Record
15 — Remediation Tracker
16 — Monitoring Plan
17 — Offboarding RequirementsRunbook Success Criteria
Section titled “Runbook Success Criteria”The vendor is ready for final onboarding when:
Business ownership confirmed
Risk tier established
Required due diligence completed
Evidence reviewed
Material findings understood
Residual risk assessed
Contract requirements agreed
Required approvals obtained
Pre-go-live conditions completed
Monitoring requirements definedPractical TPRM Mindset
Section titled “Practical TPRM Mindset”A weak process asks:
Did the vendor complete the questionnaire?
A better process asks:
Does the available evidence support the vendor’s security claims?
A mature process asks:
Given the business use case, data, dependencies, assurance evidence, open findings, and contractual protections, is the residual third-party risk acceptable?
That is the purpose of Third-Party Risk Management.
Runbook Complete
Section titled “Runbook Complete”You have now created a reusable operational process covering the full vendor lifecycle:
Request ↓Intake ↓Risk Tiering ↓Due Diligence ↓Evidence ↓Findings ↓Residual Risk ↓Approval ↓Onboarding ↓Monitoring ↓Reassessment ↓OffboardingModule 01 — GRC Fundamentals Complete
Section titled “Module 01 — GRC Fundamentals Complete”With this runbook, you have completed the full Module 01 — GRC Fundamentals sequence.
You have covered:
01 Introduction to GRC
02 Security Governance
03 Enterprise Risk Management
04 Risk Assessment Methodology
05 Policies, Standards & Procedures
06 Security Frameworks Overview
07 Control Design & Implementation
08 Control Testing & Effectiveness
09 Audit & Assurance Fundamentals
10 Compliance Management
11 Third-Party Risk Managementand completed the practical components:
Lab 01Build an Enterprise Risk Register
Lab 02Perform a Third-Party Security Risk Assessment
Runbook 01Security Control Assessment & Evidence Collection
Runbook 02Third-Party Risk Assessment & Vendor OnboardingYou now have the foundation required to move from general GRC concepts into framework-specific and compliance-specific implementation, including areas such as PCI DSS, SOC 1 / SOC 2, ISO/IEC 27001, cloud compliance, privacy, and other enterprise assurance programs.